The key to project success often lies in the ability to change or improve business processes. No technology in the world will fix a poor process, so it’s important at the outset of any project to have a good handle on: 1. what the processes are that you’re trying to improve and 2. what the implications are of any process changes as a result of the project you’re implementing.

Like anything, people involved in a process will better understand the part they play if the process is clearly documented (and more importantly in a format that is easily understood). We apply a simple process mapping methodology that from experience ensures: